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Stair Rods Online - The global stair rods online shop

Stair Carpet Runners Shopping /Please visit our partner site:
Stair carpet runners online shop for UK

Wool Area Rugs Shopping / Please visit our partner site:
Wool Rugs Online shop for the UK

Tapestries Onlline Shopping / Please visit our partner site:



Versailles-Stair-Rods.com is a division of Tringles & Stair Rods International (France) Ltd

Versailles-Stair-Rods.com - Terms & Conditions

DELIVERY

All our prices are freight costs inclusive. This means that goods are delivered free of freight charges, but please note that our prices do not include local taxes or any custom duty other than VAT for EU customers only.

Goods are delivered through standard courier services such as UPS / DHL / FEDEX or CHRONOPOST or any other one we may substitute.

For fast delivery to anywhere else in the world, please contact us via our Contact page or info@versailles-stair-rods.com for a competitive price.

PAYMENT METHODS
The following payment methods are currently available through both our secure web site ordering service and our telephone / fax / email ordering processes : Credit card, cheques and bank transfers.

We do accept personal cheques, cashier cheques, and bank drafts

Goods purchased with a personal cheque will be shipped once the cheque has cleared.
SECURITY

All on-line payments are securely handled and your information is protected by a strong 128K SSL encryption, which is significantly more secure than standard SSL browser security.

It means that When you make a purchase online, via our secure server, your credit or debit card, name and address are encrypted using Secure Socket Layer (SSL) technology, before being transmitted over the Internet.

If you are still unsure about sending your credit card details to us via the Internet, please use one of our additional payment options.
PRIVACY POLICY
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the French regulation and more specifically in compliance to the Article 16 the French Republic Law dated 6 January 1978 and related to computerized data bases and freedoms: "Loi informatique et Libertés".) and according to the Web Trader Code of Practice.

We collect information about you for two reasons: Firstly, to process your order, and secondly, to provide you with the best possible service. The only information we collect is that which we are given at the time of ordering.

We do not make your information available to any third party. All credit card details are shredded as soon as your order has been processed.
CUSTOMER SERVICE
Our customer service line is open from 10 am - 6pm Monday to Friday (French time - UTC/GMT +1h ) at 33 139 516 734 (normal national telephone rates apply).

An answer phone service is available outside office hours.

The best way to contact Customer Services is by email on info@versailles-stair-rods.com
ITEMS OUT OF STOCK
If any item is out of stock, we will contact you to let you know the expected time of delivery. We automatically backorder all merchandise not shipped in your original order.

Receipts for on-line payments are sent by email. For all other payment methods, receipts are sent by email if applicable otherwise by post.

COMPLAINTS
Complaints arising from mis-delivery or goods damaged on arrival are dealt with immediately.

We guarantee to keep you informed and to process and settle your complaint as quickly as possible.

RETURN POLICY and REFUNDS
If, for any reason you are not 100% satisfied with your purchase, return it within7 days and we will exchange it or refund the purchase price, whichever you prefer. Stair runners, stair carpet runners being cuts from rolls as custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered. Hand tufted wool rugs being also handmade for each individaul order are, also non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.

We recommend that packages be sent back to us with original carrier or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. You are responsible for shipping costs back to our warehouse. We do not accept items that have been damaged or soiled. No refunds after 7 days.

Refunds will be issued for merchandise only and does not include shipping/handling. Merchandise returned must be sent prepaid shipping as Versailles Stair Rods / Tringles Et Stair Rods International will not accept C.O.D's or collect shipments. Merchandise must be shipped back to us in unused and saleable condition and in original packaging with original invoice.Shipping charges are not refundable. Return shipping charges are the responsibility of the customer.

Once more we advise you to return any goods to us via recorded delivery, as, if they are lost, we cannot be held responsible for them. It is also advisable to insure the goods, so that the full value is covered if they are lost in transit.

Should this arise then for all returned goods you must pay for carriage both ways in full + 10% of the order value for handling costs

 

 
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Stair Rods and brass carpet bars Online Division of TESRI (France) Ltd.
(Previously Zoroufy France Continental Ltd)

Tringles d'Escaliers et Stair Rods International - Tapis d'Escaliers et Stair Runners International
 
 
Postal adress
14, rue Leon Paul Fargue - 95200 Sarcelles - France
 
Phone from France or from international
Tel: + 33 139 516 734
 
Fax from France or from international
Fax: + 33 139 516 983
 
email

Terms and conditions * About us * Legal Notices and Copyright * Recommended links and Versailles stair rods links directory

Website Design : Attid.com - Hosting: Abrisweb.com - Search Engine Optimisation - SEO : Referencement sur internet.com

A website operated by T.E.S.R.I. - Tringles Et Stair Rods International (France) Ltd

Please visit also: Stair Rods Online: The Original Stair Rods online global shop - Stair Rods R us - The US Stair Rods Online Shop - Stair-rods-online.co.uk
Brass Rods.com - Stair-rods.net (provides links to some of the best stair rods online shop) - Versailles Stair Rods.co.uk - Tesri France - Tringles pour tapis

Partner site with AttiD-DittA international network for home improvement:

Stair Carpet Runners - Hand tufted wool rugs and Wilton woven Wool Area Rugs Online - Tapestries Online - Stair Rug Runners
Stair Carpet Runners.co.uk (UK stair runners and carpet runners online store) - Parquet Online - e-Wool Rugs - Carpet Stair Runners
Wool rugs Contemporary and classical Wool Area Rugs ( UK hand tufted and woven wool rugs online shop) - Carpet and Hall Runners Online
Stair Carpet Runners.com (US online store for stair carpets and carpet runners) - Wall tapestries, wall hangings tapestry and Tapestries from France
Wool Rugs and Wool area rugs - Wool Rugs R us (US handmade handtufted and powerloomed wool area rugs online store)
Un magasin de tapis en ligne - Tapis et passages pour moquette d'escaliers - Tapisseries Online - Parquets en ligne
Le site du Tapis Rouge pour escalier - Pour acheter en ligne un tapis moderne ou classique -

You may also visit carpets and home improvement related websites from the Agence Cholleton's network of partners sites
Axminster carpet, hotel contract carpet, wilton carpets, plain and patterned wool carpets, stair runners carpet, wool area rugs - Hotel Carpets
Hotel contract carpets: the Flexiweave axminster new weaving process - Hotels contract carpets at Colortec carpet.com - Wilton Carpets
Axminster Contract Carpet - Axminster carpets from Cholleton.co.uk - Aubusson Carpets Moquettes - Wool carpets
Axminster carpet.com - Axminster Carpets - Hand made handtufted wool rugs and hand tufted wool area rugs
Cholleton.net - Flooring and floor covering.info - Contract carpets.com - Axminster Contract Carpets.co.uk

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